SHIPPING & RETURNS
Your order is processed and shipped from our New York location, within two business days from the date the order is placed. We ship primarily via UPS or USPS for domestic orders and USPS First Class and UPS International for international orders. Shipping charges for your order will be calculated and displayed at checkout. Transit times are provided by the carrier and vary with the package destination.
Fouta Harissa is not responsible for lost, delayed, or stolen packages. Please contact UPS or your local Post Office for information about the delivery status of your package. In these instances, we cannot replace the item or refund your purchase, but we will do our best to assist you in resolving the situation. If a package is marked as delivered but missing from the point of delivery, we cannot provide a refund or replacement.
We ship with UPS or USPS to all 50 states and US territories. All orders are shipped with tracking information, emailed to you immediately upon shipping.
Fouta Harissa ships worldwide! International shipping rates are calculated at checkout. Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address. Please enter your full shipping destination to enable this calculation. Fouta Harissa is not responsible for any additional taxes, duties, and fees that may apply once the package arrives in the destination country. At this time, Fouta Harissa is not able to provide exact delivery time frames for all destinations. In addition, some international shipments may experience customs delays and/or additional duty charges. Contact your local customs office for any additional information.
RETURNS & REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our Foutas are all made by hand; small imperfections and differences in shape, size, and color are part of the charm of a handmade product. They should never affect the overall aesthetic of the product and its ability for use as intended.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 5 East 22nd St. Apt 12C, New York, NY 10010. At this time, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We hope to be able to update this in the future and thank you for your patience. Items sent back to us without first requesting a return will not be accepted.
We are a 100% artisanal brand and all of our items are handmade and produced in limited quantities. For this reason, we cannot guarantee the availability of the same item, color, or model for exchange. In this case, you may exchange the returned item for another model with the same price point. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
You can contact us at any time with questions at email@example.com. We’re always happy to hear from you and we’re so thankful for your interest and support.